Frequently asked questions


Q. Do I need a doctor’s referral for physiotherapy treatment?
A. No, however we do recommend that you contact your private health insurance company as they may require a medical referral to authorise reimbursement of treatment charges.

Q. Is the cost of physiotherapy covered by medical insurance?

A. Yes, if the physiotherapist is Chartered and registered with the HPC (Health Professionals Council). All Physiotherapists working for Ramsay Health Care UK are only employed if they comply with this. It is advisable to check with your insurance company before starting treatment as they may need to pre-authorise it.

Q. How do I know if a physiotherapist is fully qualified?

A. At Ramsay, physiotherapists are not employed unless they have produced valid registration documents from the Health Professionals Council. This registration is renewed every two years and the Physio manager has copies of the originals within the department.

Q. Is physiotherapy treatment appropriate for back and neck problems or is it only useful for muscle injuries?

A. Chartered Physiotherapists are qualified to treat all spinal problems. In fact a large percentage of their workload is made up of back and neck problems.

Q. Can a physiotherapist manipulate?

A. Yes, all Chartered Physiotherapists with the appropriate postgraduate training can manipulate.

Q. How quickly will I be seen for my first appointment?

A. We are normally able to offer you an appointment within 24 hours - often on the same day.

Q. How long does a treatment session last?

A. The initial assessment is normally 45 minutes, with follow up sessions lasting 45 minutes.

Q. How many treatments will I need?

A. There is no pre-determined number of treatments for a specific conditions, but following your initial assessment, your physiotherapist will discuss and agree a treatment plan with you. They should be able to give you an approximate guide at this point.

Q. What should I wear?

A. Your physiotherapist will need to see the affected body part, for lower limbs bring shorts, for back problems you may be required to undress to your underwear.

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